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Service Writer Certificate

Program Code: 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.

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Certificate Completers will be able to

• Apply current legal regulations governing the vehicle repair industry.
• Apply applicable computer skills.
• Apply professional written and oral communication skills.
• Apply retail and customer service management skills.
• Apply automotive technology and terminology.

Completers will be able to apply credits toward the following programs:

106023, Automotive Technology

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Curriculum
Catalog No. Description
Credits
10-104-101
Selling Principles
3
10-104-101 SELLING PRINCIPLES ...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully. Course Typically Offered: Fall/Spring
10-104-191
Customer Service
3
10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement. Course Typically Offered: Summer/Fall/Spring
10-106-145
Keyboarding
1
10-106-145 KEYBOARDING...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.
10-412-125
Transportation Service Operati
1
10-412-125 TRANSPORTATION SERVICE OPERATIONS ...introduces the auto and diesel shop environment, safety and the use of basic hand/power tools in accordance with industry standards, use of manufacturer's service information and literature, handling hazardous materials, and emphasizes general shop safety and general shop practices. Course Typically Offered: Fall
10-602-101
Auto Service Operations
1
10-602-101 AUTO SERVICE OPERATIONS ...students will perform and understand oil change and multipoint vehicle inspections; writing a repair order; battery jump starting, charging, and safety; tire inspection, removing, replacement, and repair. Course Typically Offered: Fall
10-801-196
Oral/Interpersonal Comm
3
10-801-196 ORAL/INTERPERSONAL COMM...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores OR Corequisite: 10-831-102, English Composition Prep OR Prerequisite: 10-831-107, College Reading and Writing 1 with "B" or better)
10-809-198
Intro to Psychology
3
10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep) Course Typically Offered: Summer/Fall/J-Session/Spring
Certificate Total
15
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Note

Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

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